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The Terms That Shape Your opazeus Account

When you open an account with us, you agree to the terms laid out on this page.

Clear rules for account useDeposit and withdrawal policiesYour rights and responsibilitiesContact paths for disputes
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opazeus The Terms That Shape Your opazeus Account
HELP & CONTACT

How to Reach Us About These Terms

If you have questions about your rights under these terms, need clarification on a policy, or want to dispute a charge, we've built three ways to reach our team. Support is available seven days a week; response times vary by channel, with live chat answering fastest during peak hours. Every request is logged and tracked so we can follow up if needed.

Team online

Live Chat

Open the chat bubble in the bottom right of your account page. Our team responds within minutes during business hours and within an hour outside peak times. Available daily, 08:00 to 23:00 Jakarta time.

Email Support

Send your question to [email protected] with your account email and the issue details. We read and reply within 24 hours, and escalate disputes or data-access requests to our compliance team immediately.

Account Settings

Log into your account, go to Settings > Account & Policies, and select 'Request Policy Clarification'. Your message goes directly to our policy team and you'll see responses in the same section.

ACCOUNT SECURITY

How We Protect Your Account and Data

These terms include commitments to keep your account safe, your deposits verified, and your personal data private.

Data Encryption

All traffic between your device and our servers uses TLS 1.2 encryption. Deposit details are never stored on our systems; payment providers handle credential security end-to-end.

Account Verification

When you open an account or change your withdrawal address, we verify your identity against your deposit records. Withdrawals to new accounts or new bank details may take up to 48 hours pending verification checks.

Payment Logs

Every DANA, OVO, GoPay, QRIS and bank transfer is logged with a transaction ID. You can view your full history in the Wallet section and download statements for your records.

Cookie & Tracking

We use cookies to remember your login state and to track how you move through the lobby. Cookies expire after 30 days of inactivity. You can clear them anytime via your browser settings.

Data Retention

We keep your account data, transaction history and support records for seven years after your last activity. Closed accounts are archived; data is not sold or shared with third parties.

Access Requests

Request a copy of your personal data or ask for corrections by emailing [email protected] with 'Data Request' in the subject line. We respond within 14 days or as local law requires.

Your Frequent Questions About These Terms

Players in Yogyakarta, Jakarta and across Indonesia have asked us these questions most often. Each answer explains a specific part of our terms so you can make informed decisions about your account.

No. Each person may hold one account only. Multiple accounts opened in the same name, device or payment method will be closed, and any pending withdrawals forfeited. If you already have an account and accidentally create another, contact support immediately so we can merge or remove the duplicate.

Deposits must come from a payment method registered in your own name. If we detect a mismatch during verification, we'll freeze your withdrawal until you prove ownership. We may close your account if third-party deposits continue. Always use your own wallet.

Bank transfers typically clear within 24 to 48 hours after verification. DANA, OVO and GoPay withdrawals usually arrive within 10 minutes. We verify every withdrawal against your deposit history first; this step can add up to 48 hours if your account is new or if we notice unusual activity.

You can request closure anytime via Account Settings > Close Account. Once you confirm, your account becomes inactive immediately. You can't log in, deposit or withdraw. Any pending requests are cancelled. We keep your data for seven years, and you may request full deletion where local law permits.

First, check your transaction history in the Wallet section — your receipt will show the exact reason. If you still disagree, email [email protected] with your transaction ID and the issue. We investigate within 24 hours and respond with our findings. Disputes are escalated to our compliance team if needed.

No. We share your data only with payment providers (DANA, OVO, GoPay, QRIS and your bank) to process deposits and withdrawals. We do not sell or rent your personal information. We may share anonymised play data with game studios to improve their titles, but never your name, email or payment details.

Yes. Email [email protected] with 'Data Request' in the subject line. We'll send you a CSV file with your account details, transaction history, support tickets and login records within 14 days. You can also request corrections or deletion where local law permits.

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